PRIVACY POLICY

WHO WE ARE

Lumpet Ltd is responsible for personal information collected through lumpet.co.nz. Our contact details are at the end of this policy.

WHAT WE COLLECT

When you order or contact us, we may collect your name, email, phone number, delivery address, city or town, order and payment status, product selection, messages and support information. Payment card details are handled by Stripe and are not stored by Lumpet.

With your permission, we may also collect website analytics, advertising click identifiers and campaign information such as UTM parameters, gclid, fbclid and ttclid. Some information may be received from service providers you interact with, including Stripe and advertising platforms.

WHY WE USE IT

We use personal information to process and deliver orders, provide customer support, meet legal and accounting obligations, prevent fraud, improve our products and website, and measure advertising. We send marketing email only where you have consented. Buying from us does not automatically subscribe you to marketing.

WHO WE SHARE IT WITH

We share information only where reasonably needed with service providers that help operate the business, including Stripe for payments, delivery carriers, Cloudflare for website hosting and security, Google Sheets for order administration, MailerLite for consented email, and Google, Meta or TikTok for consented measurement. These providers may process information outside New Zealand under their own privacy and security terms.

COOKIES & MEASUREMENT

Necessary technology supports security, checkout and your saved privacy choices. Analytics and advertising tools are controlled by the privacy choices shown on the website. You can reopen Privacy Choices from the footer and change your decision at any time.

RETENTION & SECURITY

We keep information only for as long as reasonably required for the purpose it was collected, including tax, accounting, order support and legal requirements. We use reasonable administrative and technical safeguards, but no internet service can promise absolute security.

ACCESS, CORRECTION & COMPLAINTS

You may ask to access or correct personal information we hold about you. Email info@lumpet.co.nz. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

CONTACT

Lumpet Ltd
46 Fraser Crescent, Elderslea, Upper Hutt 5018
info@lumpet.co.nz
+64 21 301 412