SHIPPING & RETURNS

NEW ZEALAND SHIPPING

Shipping is a flat $12 NZD per order to New Zealand addresses, including rural delivery. Product prices and shipping are shown in New Zealand dollars and include GST.

Lumpet currently ships within New Zealand only. Orders are sent to the delivery address entered in Stripe Checkout. Please check it carefully before paying.

DISPATCH & TRACKING

We will email you when your order is dispatched and provide tracking when it is available. The final standard dispatch timeframe will be published before ordering opens. Carrier delivery estimates can be affected by rural routing, weather and seasonal demand.

DAMAGED, FAULTY OR INCORRECT ITEMS

Lumpet products are supplied in accordance with the Consumer Guarantees Act 1993. If your order arrives damaged, is faulty, is not as described or is the wrong item, email info@lumpet.co.nz with your order number, a description of the issue and clear photos where practical.

We will assess the issue and provide the remedy required by New Zealand consumer law. Depending on the circumstances, this may include repair, replacement or refund. Nothing on this website limits your rights under the Consumer Guarantees Act.

CHANGE OF MIND

Our voluntary change-of-mind return terms will be confirmed before ordering opens. This does not affect your rights where goods are faulty, damaged, not as described or otherwise fail to meet a guarantee under the Consumer Guarantees Act.

BEFORE RETURNING ANYTHING

Please contact us first. We will confirm the appropriate next step and, where applicable, the return address and shipping instructions. Do not send filled bags unless we specifically ask you to.